1. Do you provide tracking number ? how to track my order ?
Yes, we will provide tracking number of every order , you can track your order on the website : www.17track.net
2.What's the meanning of these words ? RTF , BNF ,Mode 1 ,Mode 2.
RTF : Ready to go, the rc helicopter has remote control , it is a complete systerm .
BNF: Bind to fly , the RC helicopter doesn't have remote control .
Mode 1: Right Throttle
Mode 2: Left Throttle (the default mode is mode 2 , if you need model 1 , please leave us a message )
3.How much do you write on the pckage ? buyer need to avoid paying high customs
We usually declare very low value , about 15% of order total price .
Brazil: In order to get your package faster , please choose EMS or DHL .Please tell us your CPF number or CNPJ number.
South Korea : Now the Post code is 5 numeric digits in South Korea .
Netherlands : we can send all products to Netherlands by EMS or DHL , please contact us about the shipping cost.
We accept Paypal,Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW. If you want to buy product by Paypal,please contact with seller.
1.We guarantee to ship goods out within 24-72 hours after payment confirmation except holiday.
2. In order to get your package faster, We ship all packages by plane. We ship by China post, EMS,DHL,Singapore post , Switzerland Post,postnl,according to your choice when placing orders . Usually DHL is the fastest shipping method(3-5
days) ,if you need DHL , please tell us your post code ane we can tell you the shipping cost.
3.If you didn't receive the item after 45 days,please feel free to contact us.We will make all our effort to resolve the problem.
4.We are not responsible for delays causedby the customs,Import duties,taxes or other customscharges.
1. RC helicopters/quadcopters /cars before shipment are carefully monitored to ensure that they are in perfect condition.
2.All items have 15 days guarantee.IF your purchase do not meet merchantable quality, fitness for purpose or match the description, We can make sure your issues are resolved .
2.For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment.
4.For defective or faulty products,please take photos or videos,we would resend or refund after confirmation.